Front Desk Agent

Are you passionate about youth tourism and meeting people from all around the world? Do you dream of saying that you work in a historic jail?

Are you a person capable of managing several projects simultaneously, who knows how to make people feel at home and share your best tips with people ? Do you know what memorable customer service ? Do you like working in a fast-paced and evolving work environment and have a great ability to manage stress? That’s good, the Saintlo Ottawa-Jail hostel is looking for front desk agents who will take up the challenge with passion!

WHO ARE WE?

We’re a collective of hostels with super local character. A social economy business. We help everybody explore our neck of the woods like a local. From the tip of the Gaspé Peninsula to the Great Lakes of Ontario, we offer social accommodation. A place to meet up with people who come from all over the world.

Together, we help grow the nomad community.

YOUR WORK ENVIRONMENT:

By joining the reception team of Saintlo Ottawa Jail, you will face your first challenge: the grand reopening of the hostel. After leasing the building for the last two years, it’s time to go back to our roots and allow travelers to experience the city of Ottawa and create memorable encounters.

On the other hand, you will have to opportunity to say that you work in an old prison alongside other passionate human.

YOUR RESPONSIBILITIES:

You will be the first contact for every guest coming into Jail. Your main responsibilities are to ensure that the travellers, who may have come for a long and tiring commute, feel like home. To greet them in a professional, helpful and friendly manner and check them in accordingly to the procedure. Also, from time to time, to be able to solve problems as they arise and finally advise these guests on their stay and how to make it even more memorable.

MORE SPECIFICALLY, YOU WILL BE CALLED TO:

• Processing guest check-ins, check-outs, and taking reservations in person, by telephone, web-sites, email, and fax in accurate, timely and courteous manner;
• Performing transactions accurately and efficiently;
• Reconciling daily cash reports;
• Keep the front desk and lobby clean and organized at all times;
• Assisting housekeeping with maintaining the overall cleanliness of the hostel by performing duties such as morning bed checks, kitchen clean up, laundry and keeping reception clean and tidy;
• Servicing needs of guests to ensure their stay is an enjoyable one;
• Following policies and procedures manual when incidents occur;
• Attend information sessions, exhibit openings, etc to stay aware of what’s going on in Ottawa and surrounding area.

YOU ARE THE PERFECT PERSON IF :

• Retail sales or customer service experience;
• Experience in the hostel industry or similar experience;
• Knowledge of various computer programs including: Outlook, Excel, Word
• Knowledge of Property Management System : Cloudbeds (an asset)
• Ability to operate in both official languages an asset;

WHAT WE OFFER:

• Permanent full-time and part-time position;
• Flexible schedule; morning, day, evening, night and weekends;
• Salary 17 $ / hour + night shift premium: 3$/hour
• Access to free breakfasts;
• 11 statutory holidays;
• Free or discounted nights in our beautiful collective;
• Pension plan with employer contribution at 5%;*
• Insurance plan*;
• Work environment that fosters a culture of work-life balance;
• A human and passionate team;
• Unique and historic workplace
• Starting date : April – May

If you feel this position is for you, fill the application form right below!