Saintlo answers your questions

We are a collective of youth hostels. We have three hostels in three awesome Canadian cities – Montréal, Ottawa and Toronto – and independent hostels that are part of our extended family. With our collective, you can go from the tip of the Gaspé Peninsula to the Great Lakes of Ontario and meet people from all over the world. We are a social economy business, a not-for-profit association.

People who:

• come from every corner of the planet;
• like adventure;
• prefer to travel on a low budget;
• like meeting others who like adventure;
• travel solo, as a couple, as a family, as a group or work remotely (digital nomads).

Most of the hostels offer linen, towels, WiFi, individual lockers, breakfast and access to laundry facilities. Some hostels even offer coworking spaces and rent equipment like bikes and kayaks. Visit the Destinations page, choose the hostel you’re interested in and check out the amenities it offers.

It depends on the hostel. Some offer long-term stays, while others can only welcome you for a maximum of two weeks.

The list is long. But let’s stick to the main reasons:

• Meeting people who come from all over the world (which is difficult with a hotel or a rented Airbnb);
• Comfy rooms that suit your budget (and almost always less expensive than a hotel or an Airbnb);
• Free participation in group activities;
• Access to fully equipped, shared kitchens where you can prepare your favourite meals;
• Really close proximity to activities and things to see and experience;
• Services and suggestions for exploring the area like a local;
• Always a feeling of safety and security.

Yes, each hostel in the Saintlo collective has a fully equipped, shared kitchen. You just have to supply the ingredients. If you’d like a complete list of the kitchen accessories available in a particular hostel, go ahead and contact us.

To modify or cancel a reservation, communicate directly with the hostel you booked at.

The dormitory rates are by bed or by room. If you leave beds empty, you’ll have to pay as if they’re occupied. Private rooms rates are charged for double occupancy, so there’s no additional rate for a solo traveller.

All the hostels accept Visa and Mastercard. For some hostels, you can also pay by bank transfer.

For us, a group is ten people or more. It may be an organized group or simply friends traveling together.

Yes, we take care of everything for you! We invite you to contact our team by email a [email protected]

It depends on the hostels. We invite you to choose your destination to discover the configuration of the room and what’s included. You can also email us at [email protected] and we’ll answer all your questions.

We’ll do all we can to book private rooms for your group. But nothing is for sure. It depends on the place you’re going, the availability of rooms and the number of people you’re with.

It would be our pleasure to help you all we can! We can suggest plenty of options so that you can organize a trip that makes everybody happy. Fill out the form for groups and we’ll get back to you within 24 hours of receiving your email, Monday to Friday. If somebody from your team is already taking care of your group, you can ask them for suggestions.

Yes, each hostel in the Saintlo collective has a fully equipped kitchen. You just have to supply the ingredients. If you’d like a complete list of the kitchen accessories available in a specific hostel, please contact us.

The Saintlo Montréal hostel offers a catering service to groups of ten or more. To make an order, contact our team by email at [email protected] at least 28 days before your event.

Several of our hostels offer conference rooms or coworking spaces. For further details, contact the hostel of your choice or our team who takes care of groups by email at [email protected]

Of course! The person who is taking care of your group can make the modifications for you. Conditions may apply.

All our hostels respect the health measures of local, provincial and federal governments.

In general, groups have the right to a special rate. But the price per night may vary depending on the size of the group, the time of year and the hostel.

Yes, a deposit of 50% is required. This deposit is taken off at the time of booking and the complete payment is 28 before you arrive.

The person who takes care of your group can explain the policy in detail. But as a general rule, you can cancel without penalty up to 28 days before your arrival. If you cancel between 14 and 28 days before your arrival, you will lose your deposit and receive a reimbursement of 50%. Reservations canceled in less than 14 days preceding the arrival are not refundable.

No. Everybody is welcome. On the other hand, any group composed of people under 18 must be accompanied by one or more adults (18 years and older).

It depends on the hostel and time of year. Sometimes, it’s possible to reserve an entire hostel for your group, while other hostels accept only small groups. In general, it varies per hostel. It’s best to go to the Destinations page and choose the place you’d like to visit. You’ll find the information there to contact the hostel directly.