Housekeeping Manager – Saintlo Ottawa Jail

Have you been dreaming of leading a team? Are you a multitasker with a knack for mobilizing leadership, strong people skills, and the drive to inspire others? Do you know what unforgettable customer service looks like—and how to get your team to deliver it? If you thrive in a fast-paced, ever-evolving environment and excel under pressure, the Saintlo Ottawa Jail Hostel could have the perfect opportunity for you!

Who are we?

We’re a collective of hostels with super local character. A social economy business. We help everybody explore our neck of the woods like a local. From the tip of the Gaspé Peninsula to the Great Lakes of Ontario, we offer social accommodation. A place to meet up with people who come from all over the world.

Together, we help grow the nomad community.

Your work environment:

You’ll be able to tell your friends and family that you work in an old jail! Our historic 150 years old building has been a hostel for 50 years, but before that it was a jail. Although we’ve added comfort, we haven’t touched the most distinctive elements, like the stone walls and iron doors in cells. The travellers can still sleep in the jail cells and live an out of the ordinary experience.

Your responsibilities:

As a Housekeeping Manager, you will manage our housekeeping team. Alongside the general manager and the assistant general manager, you will also participate in the mobilization and management of the hostel’s staff.

More specifically, you will be called to:

• Ensure the housekeeping department works as a team to maintain the interior cleanliness of the hostel so that it is tidy, presentable, and comfortable;
• Provide housekeeping staff with “hands-on” leadership that mirrors the mission and core values of Saintlo ;
• Perform housekeeping duties as a team member when needed;
• Inspect the work completed by the Housekeeping team on a daily basis to ensure the standards are being met consistently;
• Follow up with staff in regards to guest concerns that we receive;
• Facilitate organized and informative housekeeping staff meetings;
• Conduct performance evaluations on the housekeeping team periodically;
• Work with the maintenance clerk to recommend additional services required such as painting, repair work, renovations or replacement of furnishings & equipment;
• Ensure an adequate stock of supplies is on-hand to perform all necessary housekeeping tasks;
• Performing other duties as required.

You are the perfect person if :

• You have experience as a housekeeper;
• You have experience in managing a team;
• You have excellent organisational skills and problem solving skills;
• You are a team player;
• You have the ability to operate in both official languages, an asset;
• You have knowledge of various computer programs including: Outlook, Excel, Word;
• You have your First Aid / CPR Certificate, an asset.

What we offer:

• Permanent, full-time position ;
• Flexible schedule;
• Salary of 23$/h;
• Access to free breakfasts;
• 11 statutory holidays;
• Free or discounted nights in our beautiful collective;
• Groupe insurance and pension plan;
• Work environment that fosters a culture of work-life balance;
• A human and passionate team;
• Unique and historic workplace;
• Starting date: as soon as possible.

If you feel this position is for you, send us your resume and a motivation letter explaining why you want to join our team.